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  • From mobile
  • Apr 09
  • #826590

I liked the product, smells weird but I got used to it. However the price just isn't appropriate, it's absolutely ridiculous. They offered to extend the trial, what will that accomplish besides potential for confusion? I had no other problem but I do miss the product

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  • From mobile
  • Jan 14
  • #770717

They keep lying and stauling of when your order will be shipped.im now on my 4th month of being lied to saying my shipment will be coming in two weeks..... Their product is great but their shipping and associates are the worst!!!!! I will be using a different product Bye bye ookisa!!!!

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I have been using ookisa products for several years now. They work for me and I actually like them. The problem is I ran out of the products and wanted them to ship me more. I ordered it and waited..and waited..and waited...I have called many times. Each time they tell me everything is okay on their end, but they are not taking my order and they are not shipping it to me!!- I have no idea if this company is in business and why they are not... Read more

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I asked OOKISA to stop sending me the hair product since I don't like it and it gave me rashes. The customer service said that she had stopped the order and I told her, I would not be able to send the recent package I received but I want to stop the order, She said no problem but I keep on being charged and the packages keep coming. Currently I live in Africa and the call doesn't go through since they only have one toll free number and no email.... Read more

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I requested cancellation of this account. But, instead another shipment was sent. I ant this account cancelled and the last shipment credited to the account and the monies removed from my account repaid NOW!!! Because of this unwanted deduction from my account I am now in a minus status [IN THE RED. I am complaining about the hair product system. Nor only does it not work this company does not honor its advertisements either. After reading... Read more

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The trial products serum,shampoo, & conditioner were large size,not trial. The products not only do not work but caused scalp soreness. Upon calling for a return, I find I must pay to return the product; those containers weight 1/2# each. Remember folks, as I did not---if it sounds too good to be true it usually is! Oh, they did offer for me to continue using the product for $49.95 and I would be charged no more than that. Hello, the product... Read more

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I ordered the ookisa hair products because my hair is so fine and I am beginning to lose it. The shampoo is so abrasive that after each washing my hair felt dry and brittle. The conditioner is so light that it did very little to help this problem. I ended up having to use other conditioners to help revive my hair. I had noticed it was getting frizzy and dull. When I called to return the products, they tried to talk me into keeping it for a... Read more

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So I will try anything. My hair was lacking in fullness and their commercials show they will fix you right up. The shampoo which is very concentrated made my hair feel like straw, it sure did lather great, and took me twice as long to get it out of my hair. The conditioner, what can I say. The quality was what you would accept from a .99 conditioner. I called to return it the first week. Okay, now may be a little different, I have been using... Read more

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I paid 100.00 for shampoo and conditioner and spray. I went over the 30 day trial. When I called I let the suervisor know African-Americans do not wash their hair everyday. My hair will dry out and fall out. I haven't had a chance to see if the product work. The spray re- wets my hair which makes me have to put more heat in my hair to straighten it again. This product is clearly not ment for black people. It needs to be written in... Read more

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Signed up for free trial of product. Then decided to look up reviews. Read how company charges 100 bucks in 2 weeks. Called company and told them i changed my mind. They told me okay. $6 has still been posted to my checking account for shipping and handling. If product shows up at my door or $6 does not get credited back I will be contacting them and contacting the Better Business Bureau. I called them maybe 10 minutes after submitting my order... Read more

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